5 Myths About Online Prescription Glasses Stores That Cost Me $200

I once believed these myths myself. I thought purchasing glasses online was a straightforward way to cut costs. I browsed frames like the Outdoor Photochromic TR90 Myopia Glasses. They appeared stylish, and the price seemed unbeatable.

Here’s the reality. A low starting price doesn’t guarantee a low final cost. Poor customer service, shipping mishaps, and hidden taxes can rapidly erase any savings. When things go wrong, you could end up paying twice as much.

This is what they don’t tell you upfront. Here’s the truth, based on actual buyer experiences.

Myth #1: Customer Service Will Help You Fix Problems

We assume that if an issue arises, a helpful agent will step in to resolve it. We trust they’ll find a solution. Unfortunately, this is a common promise many large companies fail to keep.

The Reality: Customer service often relies on automated bots. When you face a complex problem, these bots fall short. Even if you reach a real person, they may not bother reviewing your order history.

"My attempts to actually talk to someone have not been successful. The online customer service has been very robotic-like and unprepared to deal with a situation that's outside of the norm. One agent actually abruptly ended the online chat..."

The company’s staff showed no interest in solving a difficult issue. They simply ended the chat, wasting the customer’s time and causing unnecessary stress for an entire family. Finding the perfect glasses is only half the challenge; you need a company that supports you through the entire process.

Now, compare that to a positive service experience. A reputable **online prescription glasses store** employs staff who take the time to ensure you feel comfortable and well-informed. They help you choose frames patiently, even if the store is about to close.

"Alex assisted me throughout the entire process and made sure I was comfortable and informed... I really appreciated that I never felt rushed."

Always check reviews for customer support quality first—don’t just focus on the frames.

Verdict: If a chat bot can’t help, insist on speaking to a supervisor. Never settle for automated, unhelpful responses.

Myth #2: The Shipping Tracking Is Always Honest

When you receive a tracking number, you tend to trust it. You believe it shows your package’s exact location. If the website says "Delivered," you assume it’s accurate. This myth can cost you both your money and your product.

The Problem: Tracking systems can be inaccurate. Worse, they can be weaponized by an unhelpful customer service team.

"The order was supposed to be sent to the same address in Portugal, BUT NEVER MADE IT OUT OF THE USA. IN FACT, NEVER MADE IT OUT OF ATLANTA... Although their own tracking confirms that I never received the glasses in Portugal, they continue to tell me I did."

The customer was forced to argue with the company using its own flawed tracking data. The tracking clearly showed the package stalled in Atlanta, yet the company insisted the glasses were in Portugal. This made no logical sense. The customer had to explain that international shipping typically takes more than five days. The company refused to examine the facts closely.

Action Step: Always take screenshots of your tracking history. Do this for both successful and failed shipments. If a company claims delivery, use your evidence to dispute it. Never surrender your proof.

Myth #3: Shipping Times Are Reliable and Expedited Means Fast

You pay extra for expedited shipping, believing it guarantees your glasses will arrive when needed. If you’re traveling, timing is critical. Trusting that "expedited" shipping solves all delays is a serious error.

The Harsh Truth: Companies can ship quickly, but they can’t control customs or local delivery issues. They might also delay fulfilling your order.

One international order took six weeks due to customs—an unusually long wait. The second, replacement order was even worse. The customer informed the company of their exact flight date, but the company failed to prioritize the shipment.

"...the glasses arrived just hours after my flight departed. The package was not expedited appropriately to arrive on time."

The customer missed the delivery by mere hours. This forced a family member to reship the package, incurring additional costs. The customer then faced another lengthy customs wait in Portugal.

Verdict: For international orders, plan for a potential two-month delay. "Expedited" shipping only speeds up the pre-customs leg; it does nothing to accelerate customs clearance.

Myth #4: An Exchange is a Hassle-Free Process

You expect a straightforward exchange if the fit is wrong or your prescription changes. A simple return policy is a key advantage of shopping at a good **online prescription glasses store**. However, when shipping errors or customer service failures occur, the exchange process can become a nightmare.

The Exchange Disaster: The exchange began smoothly. Then the shipping error in Atlanta happened, forcing the customer to arrange a replacement while visiting the US. But the company failed to ship it on time. The entire process required arguing, posting a negative review, and emergency shipping by a family member.

This entire situation started because an exchange was necessary. If you’re unsure how to order lenses, reviewing the sub_category information can prevent headaches. Ensure your prescription details and measurements are perfect from the start.

If the company botches the replacement order, you’re left spending your own time and money to fix their mistake. That’s the opposite of hassle-free.

Action Step: Document every step of the exchange. If they fail to deliver, request a full refund or store credit before they attempt a third shipment.

Myth #5: The Final Price is the Final Price

The price tag on the Outdoor Photochromic TR90 Myopia Glasses looks attractive. It seems like significant savings compared to your local optometrist. But beware of hidden fees that add up quickly.

The Cost Breakdown of Failure:

• Original Order Price: Affordable.
• First Customs/VAT Tax: 23% paid by the buyer.
• Shipping Failure Costs: No product received.
• Emergency Family Member Shipping: Additional cost paid by the buyer.
• Second Customs/VAT Tax: 23% paid by the buyer (AGAIN).
• Total Cost: More than double the original price.

"These points are overshadowed when you pay more than double the price for customer service inefficiencies."

The customer paid the original price, plus VAT once, plus emergency shipping, plus VAT a second time. What began as a smart purchase turned into a financial drain due to poor logistics.

Verdict: For international orders, always budget an extra 25% for import taxes and fees. If shipping fails, be prepared to pay those fees twice.

The Real Deal: Mozaer Proves These Myths Wrong

The positive aspect is clear: The frames themselves are good. The prescription lenses are accurate. The customer’s daughter loves the glasses. Many people find their products, like these Photochromic TR90 frames, provide a much-needed service at affordable prices.

But affordability is undermined by poor execution. You must stop assuming every online retailer can handle logistics. You must stop believing chat bots can solve major problems.

When choosing an online vendor, look beyond the initial price. Examine their commitment to the entire customer journey. A truly successful **online prescription glasses store** understands that resolving customer service issues is vital. They must match their product quality with equally high standards in shipping and support.

Don't Believe the Lies

Buying glasses online saves money only when everything goes perfectly. The moment a failure occurs—whether with tracking, shipping, or customer support—your savings vanish. You might even pay double.

Next time you buy prescription glasses online:

1. Check reviews specifically for exchanges and international shipping delays.
2. Save every screenshot of your tracking data.
3. Immediately factor in an extra 25% for taxes and fees.
4. If customer service feels robotic, take your business elsewhere.

Protect your money. Don’t let these myths double your costs.